Microsoft Dynamics CRM 2013

CRM Solution

Microsoft CRM Dynamics 2013 is all comprehensively integrated Customer Relationship Management solution. This application enables our customers to organize, automate, and synchronize business processes across Sales, Marketing and Customer Service departments. Microsoft Dynamics CRM gives you the ability to easily create and maintain a clear view of your customer right from the first contact through purchase to post-sales and even right up to the stage of sales analysis.


Let SSI, move your business forward. Microsoft Dynamics CRM, delivered by SSI, can help you:

Improve productivity

Streamline your processes and empower people to make smart, proactive decisions

Manage change and growth

Build profitable supply chain relationships and quickly adapting internal processes to meet evolving business requirements

Compete globally

Manage the complexities of multi-national organizations through standardization of processes and provide visibility across your entire business

Ensure compliance

Reduce risk of liability associated with regulatory legislation

Sales Management

Lead and Opportunity management, Account and Contact management, Territory and sales quota management, Forecasting and Sales Analytics, Sales Pipeline and Competitor Analysis, Product Configurator and quotation generation

Service Management

Case \ Ticket \ Incident management, Intelligent Case Routing and Queuing, Product and Contract management, Service Scheduling, Knowledge-base management, Service Automation using Workflows, Service Reporting and Analytics

Marketing Management

Customer Segmentation, Campaign Planning and Execution, Leads Management, Data Extraction and Cleansing, Analytics and Reporting, Marketing/sales collaboration tools

Marketing Automation

Lead Capture & Lead Scoring, Lead Nurturing & Lead Management, Visitor Tracking & Behaviour Analysis, Email Marketing and Social Media Publishing, Landing pages & Marketing Analytics, Multi-Channel Marketing