Ticket tracking systems have fast evolved over the last decade and the effectiveness and the efficiency that these systems have brought to organisations around the world, across multiple categories, have left them with no choice but to spread the use of these systems manifold.
Initially built to support help desk professionals to resolve end user issues, these systems have now become the backbone of businesses across segments – be it small to medium businesses or large multi-national behemoths – with its ability to closely track and ensure completion of minute day-to-day tasks as well as large assignments that take a longer duration to accomplish.
The feature of ticket tracking systems to be able to follow tasks, irrespective of the field of work or profession and independent of the size of the team, has made it a must have for all industries – be it a consumer driven business or businesses that cater to the B2B segment – that aim for robust internal processes and best customer experience.
Here, we look at some of the foremost benefits of a ticket tracking system across multiple industries.
Manufacturing:
Organisations involved in manufacturing must contend with an ever growing and elaborate global supply chain that includes preserving healthy relations with business partners and various other stakeholders for their supply. To ensure smooth functioning, it is pertinent to be abreast of latest developments and multiple channels of communications and projects, not to mention the vast product portfolio, with each having a different requirement and needing individual attention.
For e.g., if a set of components from a vendor in the supply chain have been recalled, it becomes imperative that those components are not included in any future products.
Such minute tracking becomes easier with a ticket tracking system by aggregating data from multiple streams into one unified and flexible communication platform, making it a seamless experience to rectify issues with vendors, while at the same time proactively initiate outreach to end users to limit liabilities, which fosters faith and integrity across the entire ecosystem.
Hospitality:
The implementation of an effective ticket tracking system in the Hospitality industry brings about a convergence of its multiple aspects that include property management, point of sale devices, sales and marketing drives and guest engagement responsibilities onto one single platform, that makes it easier and more convenient to keep track of all activities at one go.
It harmoniously integrates all operational aspects on a single deck and leads to savings in terms of cost, makes operations scalable and increases the productivity of team members, while enabling the most important aspect, which is customer service, by capturing information at all levels throughout the operational chain.
The Hospitality industry is well aware that it needs to embrace the latest technology to provide the best experience to its customers and an online ticket tracking system provides just this by collating information on their end users, their purchasing preferences, and even their most minute requirements, details which will set them apart from competitors, as customers enjoy when service providers not only indulge them, but do so with a personal touch that shows they care!
Financial Services:
With millions of customers across the world with wide business connections and implications, financial services rule the roost in the corporate segment.
Together, these financial service organisations oversee thousands of customer communications on a daily basis, across multiple avenues, such as calls, emails, personal requests and messages, which requires resources of another level to keep up with the multitude of requests and responsibilities in this very sensitive sector.
Ticket managing systems automate specific aspects of customer interactions, either through bots or by providing the customer with FAQs and ensure these interactions are updated in the central database for ready reference during the customer’s next interaction with an executive. This increases the overall productivity of the team and ensures utmost customer satisfaction, with the obvious benefit of user self-service being that the company doesn’t incur the cost of support agents to resolve issues.
Real Estate:
With customers across the board looking for the best experience, Real Estate firms have readily bought into this narrative by implementing latest tools and technology that empower end customers and give them a niche encounter.
One of the most successful implementation of ticket tracking software has been in this sector where residents of apartments / complexes can directly raise a ticket that alerts the customer support team to their need, which results in the prompt deployment of the respective service provider – who is also looped into the system – to resolve the issue.
The service provider closes the ticket once the customer is satisfied with the resolution provided. Each customer has a dedicated profile in the database and tickets thus raised are recorded in the customers profile for future reference and needs.
Such timely and quick support to customers does wonders to the image of the developer and results in a positive word-of-mouth publicity.
Retail:
The Retail industry is witnessing a sea shift with consumers always looking for best deals in the physical as well as digital space, with the wide spread benefits of e-commerce having given them a glimpse of the choices that were not available to them as recently as 10 years back.
This puts a lot of onus on retailers to stay ahead of competition, due to which they are sure to face all sorts of issues, from routine tasks like account requests to security risks and major incidents, each of which require different levels of involvement. Such prioritization is a key benefit of ticket tracking software, which provides customers with the best shopping experience by prioritizing their requirements using the following reasoning.
Predictive – User inclinations indicate when incidents are more likely to arise (for e.g., during peak season, high discount sales or during system maintenance).
Proactive – Use predictive analysis to take the initiative and update customers about possible issues and assure them that remedial measures are being taken.
Pre-emptive – Minimize effects of such disruptions by assigning resources on-ground and in systems.
Preventive – Avoid the recurrence of such disruptions using analytics and identifying the source of the issue.
Conclusion:
Ticket tracking has become the norm in the modern team. Online ticket tracking allows teams to keep track of tasks which helps take customer satisfaction to the next level. Once implemented, teams, irrespective of their geographical location, will have the ability to sync up on any task. With the endless possibilities that can arise while resolving a task, it becomes imperative to track each issue, without which, even the sharpest mind is bound to let a problem slip through sooner or later. Instead of letting this happen, be proactive and contact Smart Sight Innovations to invest in a ticket tracking software today.
