Enterprises, irrespective of size and the products they offer, need tools that drive businesses to achieve excellence consistently. As technologies continue to develop rapidly, it becomes pertinent to stay ahead of the needs of the customers and enhance internal operations.
A well implemented product or service can set you apart in an industry, but going that extra mile to ensure productivity across business segments is a key contributor to any business, which is what a Helpdesk Ticketing System provides, by affording critical task management, staying on top of important issues and extracting insightful information that helps improve processes & optimize resources.
SmartServ is an all-round, multi-faceted and customisable Helpdesk Ticketing System designed by the profoundly skillful team at Smart Sight Innovations to address the needs of organisations at every level, right from the early start-up to an established institution.
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Features of Helpdesk Ticketing System
Dashboard
A complete overview of all operational aspects right from day to day tasks, to project synopses.
Ticket Management Software
An integral aspect for singular ticket control right from creation of tickets to assigning and closure.
Admin Controls
Provides admin with necessary controls on user, entity and service provider management, with notifications for important developments.
Deep Customisation
Track anything and everything with SmartServ’s interface and create multiple fields to prioritize important information.
Convenient Integration
Connect SmartServ to other tools and services that you use frequently and track all your work in one place to declutter your workspace and save time.
Remote Access
With our robust remote access, use all aspects of SmartServ anytime, anywhere.
Ancillary Features
Use our helpdesk ticketing system to implement important reminders, email notifications, dynamic search and data export.
Versatile Support
Right from the time of on-boarding, our team is available for guidance and support at all steps to help you get the best of SmartServ.
Looking for Ticket Tracking Software?
Get in touch with our experts for a Free Consultation.
Why choose us for Helpdesk Ticketing System Services
Increase brand loyalty with friendly customer support
Customizable dashboard provides complete overview
Assign tickets with reminders to team members
Easy compatibility for desktop, mobile or tablet
Ticketing System Software converts calls and emails into tickets
Let your data speak with custom reports
Admin and agent friendly interface
Easy installation and setup of Ticketing System Software
Highly intuitive UI needs minimum training
Internal messaging service for quick turnaround
Our Clients
“We engaged Smart Sight Innovations to support the rollout of our telemedicine platform for ECG management across India, and the results have been outstanding. Their expertise, combined with a solid understanding of HIPAA regulations, enabled us to deliver a project crucial to our mission of improving access to care.
Smart Sight Innovations provided well-designed, user-friendly solutions that simplified complex execution, ensuring seamless deployment and real-time data access across regions. Their technical proficiency and reliability have made them a trusted partner in healthcare innovation, helping enhance our brand’s presence.
Thanks to Smart Sight Innovations, we’ve made significant strides in improving healthcare accessibility, and we look forward to continuing our partnership.”
—Maestros Electronics & Telecommunications Systems Ltd
It was a privilege to work with Smart Sight Innovations. With Smart Sight Leadership team farsighted vision for our project we could choose the right technology which was cost effective and will remain relevant in the long run. They spearheaded the project and their guidance all along the way was like icing on the cake.
The Smart Sight team, designed, executed and seamlessly implemented.
We highly recommend Smart Sight Innovations to everyone who is looking to fulfill their IT vision.
Thank you Smart Sight team for enhancing our productivity.
We’re thrilled to share our positive experience with Smart Sight Innovations team. We had several complex requirements that needed advanced knowledge and seamless execution, which was delivered beyond our expectations.
From the initial consultation to the final implementation, the team has demonstrated exceptional professionalism, deep technical knowledge, and a keen understanding of our needs. The support we received was prompt and thorough, ensuring that any issues were swiftly resolved, and enhancements were implemented with precision.
Smart Sight Innovations team is proactive, productive, and unbelievably professional. Working with them has given us confidence that we made the right decision. We see a long-term relationship with this dedicated and professional team, and we are proud to be partnered with them. Their unparalleled proficiency in every tech stack, combined with talent and dedication, transforms the unthinkable into achievable. Trusting them means unlocking new potentials, and they truly redefine boundaries in the tech space. If you’re seeking a partner who can make the seemingly impossible possible, look no further. Smart Sight Innovations’ prowess speaks for itself.
Smart sight Innovation IT company has worked for us for more than 10 years & developed multiple websites – www.chemicalweekly.com, www.cwbg.in, www.hpicindia.com, www.chemexpoindia.com & www.chemprotechindia.com
They have very very good team inclusion of experts technically as well programatically. Most Important thing we like about them is the co-ordination & availability of services 24 * 7. Whole team as always very supportive. Wishing whole team All the Best & continue to render your services to us.
Thank You.
We have been consulting with Smart Sight Innovations for providing us with solutions for integrating our Apex – School websites. They have designed our website to portray the educational experience we provide. We have found them cost effective and they have helped us consolidate our website infrastructure. The websites have been so designed that it can be maintained without the need for high technical competence. They have good UI capability and we find them scalable to meet our growth plans.
We feel truly grateful to have you as a Technology partner. We are thoroughly impressed by your work, services, and the support you provided. We appreciate the spirit of each team member. You provided needful suggestions which would help LWAY to grow as a company. We had a great experience working with you and we look forward to work with you again on our future projects.
We are enthralled to share with you the amazing experience of working with Smart Sight Innovations because of which Thykn is growing. Smart Sight have guided and helped us with their good service. We really appreciate the one to one attention they provide which is rare to find in today’s day and age. Their suggestions have really helped a lot. We surely recommend them.
SSI has understood our business pain-points like no one else. Their prompt support and innovative solutions have made our business smooth. We now save a lot of time from maintaining our records.
We have been closely working with SSI for our e-commerce website and mobile app development. It is good and comfortable working with their team. They are active and have always been open to suggestions for improvement in the developing features.
